An expired credit card on your account may cause service disruptions. To avoid this, update your payment information and consider setting reminders annually to review your fleet and card details.

<div dir="ltr">If your credit card expires while you have an active subscription with us, here&apos;s what to expect:Our Efforts:<ul data-sourcepos="7:1-7:128"><li data-sourcepos="7:1-7:128">Grace Period: We understand that credit card renewals can happen occasionally. We have a short grace period in place where our system will attempt to automatically renew your subscription using the updated credit card information.</li><li data-sourcepos="8:1-8:78">Notification (Optional): Depending on your notification preferences, you might receive an email informing you about the upcoming credit card expiration. However, this notification cannot be guaranteed.</li></ul>Your Responsibility:<ul data-sourcepos="12:1-12:23"><li data-sourcepos="13:1-14:0">Account Management: It&apos;s ultimately your responsibility to ensure your subscription information remains up-to-date. This includes keeping your payment method valid and current.</li></ul>Consequences of Non-Payment:<ul data-sourcepos="17:1-17:127"><li data-sourcepos="17:1-17:127">Service Disruption: If your payment fails due to an expired credit card, your service might be interrupted or suspended.</li><li data-sourcepos="18:1-19:0">Data Deletion: In cases of extended non-payment, we reserve the right to cancel your subscription and delete your associated data.&#xA0;</li></ul>How to Avoid Disruptions:<ul data-sourcepos="22:1-24:0"><li data-sourcepos="22:1-22:146">Update Your Payment Method: The best way to avoid service disruptions is to keep your payment method updated within your account settings.</li><li data-sourcepos="23:1-24:0">Contact Us: If you encounter any issues or have questions about your subscription, feel free to contact our customer support team. We&apos;re here to help!</li></ul>We Recommend:<ul data-sourcepos="27:1-29:0"><li data-sourcepos="27:1-27:75">Regularly review your account information, including your payment method.</li><li data-sourcepos="28:1-29:0">Consider setting calendar reminders or a note of your monthly subscriptions to easily update your credit card information.</li></ul>By following these simple steps, you can ensure uninterrupted service and avoid the hassle of potential data loss due to an expired credit card.</div>

How Credit Card Expiry Impacts an Active Subscription

The new system offers automatic payments, predictable costs, and easier management.

<div dir="ltr">
Hi there!
We&apos;re excited to announce some upcoming changes to our billing system that will streamline the process for both you and us. We&apos;re transitioning from invoice-based billing to a subscription model, and while this may not apply to your current plan yet, we wanted to give you a heads-up and explain the benefits of this switch.
What is a Subscription-Based Service?
Imagine your favorite streaming service &#x2013; you pay a set fee every month for access. That&apos;s the basic idea behind subscriptions. With our new system, you&apos;ll sign up for a specific plan that outlines the services or features you&apos;ll receive, and a recurring payment will be automatically charged according to your chosen billing cycle (usually monthly).
Benefits of Subscriptions for You:
<ul data-sourcepos="13:1-14:105">
<li data-sourcepos="13:1-13:141">Simplified Billing: No more waiting for invoices or manually submitting payments. Everything is automated for a hassle-free experience.</li>
<li data-sourcepos="14:1-14:105">Predictable Costs: You&apos;ll know exactly what you&apos;ll be charged each month, making budgeting easier.</li>
<li data-sourcepos="15:1-15:136">Easier Management: Access your plan details, payment history, and update your billing information all in one convenient location.</li>
<li data-sourcepos="16:1-17:0">Potential for Discounts: Subscription plans often come with bundled features or discounts compared to individual service pricing.</li>
</ul>
Transitioning to Subscriptions:
We understand change can take some getting used to, so rest assured, we&apos;ll be providing a smooth transition for existing customers on invoice-based billing. Here&apos;s what to expect:
<ul data-sourcepos="22:1-25:0">
<li data-sourcepos="22:1-22:128">You&apos;ll receive further communication outlining the specific timeline for when your account might switch to subscriptions.</li>
<li data-sourcepos="23:1-23:129">We&apos;ll offer clear instructions on how to choose the most suitable subscription plan that aligns with your current services.</li>
<li data-sourcepos="24:1-25:0">Dedicated support will be available to answer any questions you may have about the transition or choosing the right subscription plan.</li>
</ul>
In the meantime, you can:
<ul data-sourcepos="28:1-29:0">
<li data-sourcepos="28:1-29:0">Review your current invoice to understand your current service usage. This will help you choose the most appropriate subscription plan when the option becomes available.</li>
</ul>
We believe this new subscription system will provide a more convenient and predictable billing experience for everyone. We appreciate your understanding and continued business!
If you have any questions before the transition, please don&apos;t hesitate to contact our support team. We&apos;re always happy to help!
</div>

New Billing System: Moving to Subscriptions for a Smoother Experience!

The FBe Standard plan is a subscription service designed specifically for GPS vehicle tracking devices. It provides real-time location updates, trip data, insightful analytics, and various reports to help businesses monitor and manage.

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<h4 id="fleetbridge-fbe-standard-plan-feature-breakdown">Fleetbridge FBe Standard Plan: Feature Breakdown</h4>
The Fleetbridge FBe Standard plan is a comprehensive solution designed for businesses that require real-time GPS tracking and insightful analytics for their mobile fleets. This plan offers a robust feature set that provides valuable data on driver behavior, vehicle operation, and location history.
Key Features:
<ul data-sourcepos="7:1-9:4">
<li data-sourcepos="7:1-9:4">Real-time Tracking:
<ul data-sourcepos="8:5-9:4">
<li data-sourcepos="8:5-9:4">Receive location updates every 30 seconds for active vehicles and every 12 hours for inactive vehicles.</li>
<li data-sourcepos="9:5-9:70">Track direction and distance traveled (updated every 30 meters).</li>
</ul>
</li>
<li data-sourcepos="10:1-11:58">Driver Behavior Monitoring:
<ul data-sourcepos="11:5-11:58">
<li data-sourcepos="11:5-11:58">Set speed thresholds and receive alerts for speeding events. (customizable - On by Default)</li>
<li data-sourcepos="12:5-12:90">Monitor harsh acceleration, deceleration, and idling (customizable - On by Default).</li>
</ul>
</li>
<li data-sourcepos="13:1-15:113">Geofence Management:
<ul data-sourcepos="14:5-15:113">
<li data-sourcepos="14:5-14:94">Define designated areas (geofences) and receive alerts when vehicles enter or exit them.</li>
<li data-sourcepos="15:5-15:113">Access detailed reports on geofence activity, including distance traveled and idling time within each zone.</li>
</ul>
</li>
<li data-sourcepos="16:1-17:46">Trip Data and Analytics:
<ul data-sourcepos="17:5-17:46">
<li data-sourcepos="17:5-17:46">Access trip distance, odometer readings, and engine hours for each trip.</li>
<li data-sourcepos="18:5-18:134">(Optional Feature - Not included in FBe Standard) Generate advanced driving scorecards to identify areas for driver improvement.</li>
</ul>
</li>
<li data-sourcepos="19:1-22:47">Asset Management:
<ul data-sourcepos="20:5-22:47">
<li data-sourcepos="20:5-20:58">Maintain a comprehensive inventory of your vehicles.</li>
<li data-sourcepos="21:5-21:75">Monitor device health and receive notifications for potential issues.</li>
<li data-sourcepos="22:5-22:47">Access detailed vehicle location history.</li>
</ul>
</li>
<li data-sourcepos="23:1-34:0">Reporting and Alerts:
<ul data-sourcepos="24:5-34:0">
<li data-sourcepos="24:5-32:52">Generate various reports, including:
<ul data-sourcepos="25:9-32:52">
<li data-sourcepos="25:9-25:38">After-hours activity reports</li>
<li data-sourcepos="26:9-26:19">Fuel logs</li>
<li data-sourcepos="27:9-27:37">Geofence activity summaries</li>
<li data-sourcepos="28:9-28:33">Detailed trip summaries</li>
<li data-sourcepos="29:9-29:33">Mileage expense reports</li>
<li data-sourcepos="30:9-30:58">Speeding event reports (filtered and unfiltered)</li>
<li data-sourcepos="31:9-31:37">Vehicle maintenance reports</li>
<li data-sourcepos="32:9-32:52">Daily and monthly fleet activity summaries</li>
</ul>
</li>
<li data-sourcepos="33:5-34:0">Receive administrative notifications for events like device tampering, low battery, and geofence breaches.</li>
</ul>
</li>
</ul>
Please note: This is not an exhaustive list of features. The FBe Standard plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact support directly.
</div>

FBe Standard Advanced Vehicle Location Subscription

The FBe Asset Active is a GPS tracking subscription designed for real-time monitoring of your valuable assets like RVs, trailers, and ATVs. It provides frequent location updates, trip data, and geofence alerts to help you track assets.

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<h4 id="fleetbridge-fbe-asset-active-tracking-monitor-your-assets-in-real-time">Fleetbridge FBe Asset Active Tracking: Monitor Your Assets in Real-Time</h4>
The Fleetbridge FBe Asset Active Tracking plan is designed for comprehensive monitoring of your mobile assets equipped with GPS tracking devices. This plan offers frequent location updates, detailed trip data, and geofence alerts, making it ideal for keeping track of your valuable inventory.
Key Features:
<ul data-sourcepos="7:1-7:111">
<li data-sourcepos="7:1-7:111">Real-Time Location Monitoring: Receive location updates every minute (60 seconds) for your active assets, providing a clear picture of their movements throughout the day.</li>
<li data-sourcepos="8:1-8:103">Detailed Trip Data and Geofence Alerts: Gain insights into trip distances, travel directions, and idling time. Define designated areas (geofences) and receive instant notifications if your assets enter or exit them unexpectedly.</li>
<li data-sourcepos="9:1-9:241">Enhanced Visibility and Reporting: Access a variety of reports, including geofence activity summaries, detailed trip logs, and asset location history. This allows you to optimize asset utilization and identify potential security risks.</li>
<li data-sourcepos="10:1-11:0">Trip Sharing and Administrative Controls: The FBe Asset Active Tracking plan empowers fleet managers with functionalities like trip sharing and user access controls, facilitating better collaboration and asset oversight.</li>
</ul>
Please note: This is not an exhaustive list of features. The FBe Asset Active Tracking plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact sales directly.
</div>

FBe Asset Active Tracking Subscription

The Fleetbridge FBe Hibernation plan is a cost-effective solution for managing GPS tracking subscriptions on seasonal assets like trailers, RVs, construction equipment, or any asset that isn't in use for extended periods.

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Benefits of Hibernation vs. Cancellation
<ul data-sourcepos="7:1-7:98">
<li data-sourcepos="7:1-7:98">Save Money: For a low monthly fee of $3.95, you can pause your tracking subscription for up to five months, significantly reducing costs compared to canceling and restarting service each season.</li>
<li data-sourcepos="8:1-8:62">Seamless Reactivation: No need to contact Fleetbridge to reactivate your subscription. Simply resume service online when you&apos;re ready to use your asset again. There are no reactivation fees, ensuring a smooth transition back to active tracking.</li>
<li data-sourcepos="9:1-10:0">Maintain Device Connection: Unlike cancellation, hibernation mode keeps your device connected to the Fleetbridge network. This eliminates the risk of missing important data or needing to re-install the device upon reactivation.</li>
</ul>
How Hibernation Works:
<ol data-sourcepos="13:1-15:84">
<li data-sourcepos="13:1-13:39">Log in to your Fleetbridge account.</li>
<li data-sourcepos="14:1-14:45">Navigate to your profile (person icon, or your name).</li>
<li data-sourcepos="14:1-14:45">Select the Payment &amp; Devices tab.</li>
<li data-sourcepos="15:1-15:84">Locate the Asset (Device) you want to pause and select the hibernation option.</li>
<li data-sourcepos="16:1-16:120">Your tracking service will be paused, and you will only be charged the $3.95 monthly fee for the hibernation period.</li>
<li data-sourcepos="17:1-18:0">To reactivate service, simply log back in to your account and resume your subscription. Your asset will be online and tracked immediately.&#xA0;</li>
</ol>
Fleetbridge FBe Hibernation is ideal for:
<ul data-sourcepos="21:1-24:0">
<li data-sourcepos="21:1-21:43">Businesses with seasonal fleets or assets</li>
<li data-sourcepos="22:1-22:63">Construction companies with idle equipment during off-seasons</li>
<li data-sourcepos="23:1-24:0">Recreational vehicle owners who store their vehicles for winter months</li>
</ul>
By utilizing the Hibernation plan, you can effectively manage your tracking costs while ensuring your assets remain connected and ready for use whenever needed. If your device does not automatically reconnect after 20 minutes, please disconnect and reconnect unit to asset when in clear view of the sky.
</div>

FBe Hibernation Subscription

The FBe Asset Anti-Theft is a GPS tracking subscription designed for securing valuable assets like RVs, trailers, and ATVs. It extends battery life while parked and provides geofence alerts and recovery tools to help you locate your assets.

<div dir="ltr">
<h4 id="fleetbridge-fbe-asset-anti-theft-enhanced-security-for-your-mobile-assets">Fleetbridge FBe Asset Anti-Theft: Enhanced Security for Your Mobile Assets</h4>
The Fleetbridge FBe Asset Anti-Theft plan is designed to provide an extra layer of security for your valuable business assets equipped with GPS tracking devices. This plan prioritizes extended battery life for inactive assets while maintaining regular location updates for active ones.
Key Features:
<ul data-sourcepos="7:1-7:161">
<li data-sourcepos="7:1-7:161">Extended Battery Life for Parked Assets: FBe Asset Anti-Theft reduces tracking frequency for inactive assets, helping to conserve battery life for extended monitoring during storage or downtime.</li>
<li data-sourcepos="8:1-8:121">Geofence Alerts and Recovery Tools: Define secure zones (geofences) and receive instant notifications if your asset exits them unexpectedly. Manual and automatic recovery modes can further assist in locating and retrieving your asset.</li>
<li data-sourcepos="9:1-9:288">Comprehensive Asset Monitoring and Reporting: Gain access to a variety of reports, including geofence activity summaries, detailed trip logs, and asset location history. This allows you to maintain a clear picture of your assets&apos; movements and identify any potential security risks.</li>
<li data-sourcepos="10:1-10:142">Administrative Controls and User Management: The FBe Asset Anti-Theft plan empowers fleet managers with comprehensive asset oversight. It provides features like user access controls, device inventory management, and detailed asset activity reports.</li>
</ul>
Please note: This is not an exhaustive list of features. The FBe Asset Anti-Theft plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact sales directly.
</div>

FBe Asset Anti-Theft Subscription

Manage your subscription by canceling, hibernating, or reactivating it. To cancel, log in to your account navigate to profile, then payments and devices. Consider hibernating for a $3.95 monthly fee to pause service for up to 5 months.

<h4 id="manage-your-fleetbridge-subscription-change-cancel-reactivate">Manage Your Fleetbridge Subscription (Change, Cancel, Reactivate)</h4>
This article provides a guide on managing your Fleetbridge subscription, including changing plans, canceling service, and reactivating a device.
Canceling a Subscription
There are two ways to cancel a Fleetbridge subscription for a specific device:
<ul data-sourcepos="9:1-11:60">
<li data-sourcepos="9:1-11:60">
Through the Online Portal:
<ol data-sourcepos="10:5-11:60">
<li data-sourcepos="10:5-10:42">Log in to your Fleetbridge account.</li>
<li data-sourcepos="11:5-11:60">Navigate to your profile settings and select &quot;Payment and Devices.&quot;</li>
<li data-sourcepos="12:5-12:107">Locate the &quot;Monthly Subscriptions&quot; section for your assets and select the device you want to cancel.</li>
<li data-sourcepos="13:5-13:25">Click the &quot;Cancel&quot; option.</li>
</ol>
</li>
<li data-sourcepos="15:1-18:0">
By Email:
<ol data-sourcepos="16:5-18:0">
<li data-sourcepos="16:5-16:48">Send an email to support@fleetbridge.com.</li>
<li data-sourcepos="17:5-18:0">In your email, include the IMEI/ESN of the device you want to cancel and a brief explanation for cancellation.</li>
</ol>
</li>
</ul>
Should You Cancel or Hibernate?
Fleetbridge offers a Hibernation plan as an alternative to cancellation. Hibernation allows you to pause service on your device for up to 5 months per year for a fee of $3.95/month. This can be a cost-effective option if you won&apos;t be using your asset for an extended period.
Here&apos;s a quick comparison to help you decide:
<ul data-sourcepos="25:1-27:0">
<li data-sourcepos="25:1-25:116">Cancellation: Free of charge, but you will incur a $30 reactivation fee if you decide to resume service later.</li>
<li data-sourcepos="26:1-27:0">Hibernation: Costs $3.95/month while paused, but there is no reactivation fee. Keeps your device in the system for simple reactivation on your terms.</li>
</ul>
Delete Your Account
To cancel your entire Fleetbridge account, send an email to support@fleetbridge.com or complete our cancellation form here <a href="https://info.fleetbridge.com/how-to-request-account-deletion" rel="noopener">Delete Fleetbridge Account</a>. Please include the email address associated with your account and the reason for cancellation (optional but appreciated).&#xA0;
Reactivating a Subscription
To reactivate a subscription:
<ul data-sourcepos="36:1-38:0">
<li data-sourcepos="36:1-36:131">From Hibernation: Simply log in to your online account and resume service. You will be charged according to your chosen plan.</li>
<li data-sourcepos="37:1-38:0">From Cancellation: Send an email to support@fleetbridge.com with the IMEI/asset name and the desired service plan. A $30 reactivation fee will apply.</li>
</ul>
Please note: This information is subject to change. For the latest details on Fleetbridge subscriptions, please refer to the Fleetbridge website or contact customer support directly.

Manage your FleetBridge Subscription (Change, Cancel, Reactivate)

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