How Credit Card Expiry Impacts an Active SubscriptionUpdated 3 months ago

If your credit card expires while you have an active subscription with us, here's what to expect:

Our Efforts:

• Grace Period: We understand that credit card renewals can happen occasionally. We have a short grace period in place where our system will attempt to automatically renew your subscription using the updated credit card information.
• Notification (Optional): Depending on your notification preferences, you might receive an email informing you about the upcoming credit card expiration. However, this notification cannot be guaranteed.

Your Responsibility:

• Account Management: It's ultimately your responsibility to ensure your subscription information remains up-to-date. This includes keeping your payment method valid and current.

Consequences of Non-Payment:

• Service Disruption: If your payment fails due to an expired credit card, your service might be interrupted or suspended.
• Data Deletion: In cases of extended non-payment, we reserve the right to cancel your subscription and delete your associated data. 

How to Avoid Disruptions:

• Update Your Payment Method: The best way to avoid service disruptions is to keep your payment method updated within your account settings.
• Contact Us: If you encounter any issues or have questions about your subscription, feel free to contact our customer support team. We're here to help!

We Recommend:

• Regularly review your account information, including your payment method.
• Consider setting calendar reminders or a note of your monthly subscriptions to easily update your credit card information.

By following these simple steps, you can ensure uninterrupted service and avoid the hassle of potential data loss due to an expired credit card.