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Help Center

miTrail Support

miTrail Support

miTrail is a Canadian solution by DataTrail that offers easy to use location tracking service for personal use. Contact us at support@mitrail.com.

miTrail Desktop Portal

app.miTrail User Guide

miTrail Mobile App

miTrail Mobile Overview

miTrail Trips

miTrail FAQ

How do I update my miTrail payment information?

How do I hibernate my miTrail device or account?

How do I cancel my miTrail account?

What do the lights on my MVT-3030 plug and play device mean?

How do I know which product to choose?

Why does my MVT-3030 device send a position when the ignition is off?

Why does my MXP-5000 battery level fluctuate?

When will my MXP-5000 device send a low battery alert message?

How long does the battery last?

I am not happy with the device or the service what should I do?

How do I return my device under warranty?

What is the device warranty?

Does my monthly payment automatically renew with the credit card that I provided at the time of activation?

Are there any data usage fees?

Am I locked into a contract?

Do I need to provide my own SIM card or wireless carrier account?

Will the device work when I travel overseas?

Will the device work when I travel to the United States?

Will the device work in my area?

What do the lights on my device mean?

How does the device work?

What comes in the package when I buy a device?

What can I track?

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