# aff84b-88 > Public Help Center articles for aff84b-88. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [How do I Purchase a FLEETBridge GPS Tracker?](https://info.fleetbridge.com/en-US/how-do-i-purchase-a-fleetbridge-gps-tracker-1053790.md):

Finding the Perfect Device for You: Buying Options and Selection Guide

At FLEETBridge, we offer a variety of devices to suit your needs. This article will guide you through where to purchase them and how to choose the right one based on what you want to track.

Where to Buy:

You have two convenient options for purchasing our devices:

Please, feel welcome to shop with whichever option is most comfortable for you. We find our site helpful to navigate when choosing which device is right for you.

Choosing the Right Device:

We understand choosing the right device can be overwhelming. To simplify your selection process, we've categorized our devices based on what you want to track:

Additional Tips:

By following these steps and considering your specific tracking needs, you'll be well on your way to finding the perfect device from FLEETBridge.

- [How to Activate or Add a Device](https://info.fleetbridge.com/en-US/how-to-activate-or-add-a-device-1053792.md):

This guide outlines the steps to register a new device with FLEETBridge:


Steps:

  1. Navigate to the Profile Tab: Locate the "Profile" or "Account" tab within the FLEETBridge interface.
  2. Access Payment and Devices: Within your profile, find the section related to "Payment and Devices" or "Device Management."
  3. Register Device: Look for a button labeled "Register Device" or a similar option.
  4. Enter Device Information: Enter the device's unique identifier, typically the IMEI/ESN number. You may also need to provide an activation code if applicable.
  5. Name Your Asset: Assign a clear and descriptive name to your device (e.g., "Company Truck #1").
  6. Register Another Device (Optional): If you have additional devices to register, select the "Register Another Device" option and repeat steps 4 and 5.
  7. Choose a Subscription Plan: After registering your device(s), you will be prompted to choose a subscription plan. Select the plan that best suits your needs.
  8. Activate Your Device: Once you have chosen a subscription plan, your device should become active and ready for use.

Important Notes:

- [Where is my FLEETBridge Activation Code?](https://info.fleetbridge.com/en-US/where-is-my-fleetbridge-activation-code-1053786.md):

Finding Your Activation Code

The activation code is essential for activating your product and unlocking its full features. Here's where to find it and what it looks like.

Location

The activation code is typically located on the packaging of your product. This could be on a box, sleeve, or card depending on how you purchased it.

Format

The activation code is a unique sequence of letters and numbers formatted like this: ABC-DEF-1234

For example, a valid activation code might look like this: DTC-FBX-2020

If You Can't Find It

If you're having trouble locating your activation code on the packaging, contact customer support for further assistance. They may be able to retrieve your code or provide alternative activation methods.

- [What Network do the FLEETBridge Cellular Enabled Devices Use?](https://info.fleetbridge.com/en-US/what-network-do-the-fleetbridge-cellular-enabled-devices-use-1053782.md):

Network Compatibility: Powering Your Tracking Journey

FLEETBridge devices utilize a cellular technology known as LTE-M (Long-Term Evolution Machine-to-Machine). This technology is specifically optimized for low-power, wide-area connectivity, making it ideal for asset tracking applications. By leveraging the networks of all three major carriers, FLEETBridge devices benefit from:

Exploring Network Coverage Maps:

To visualize the specific coverage areas of each carrier, you can visit their official websites and explore their interactive coverage maps:

Disclaimer:

The coverage maps are provided by the respective network carriers (Rogers, Bell, Telus) and are subject to their disclaimers. 

Unparalleled Connectivity for Peace of Mind

By utilizing all three major Canadian networks, FLEETBridge devices provide you with unparalleled connectivity and peace of mind. You can confidently track your assets, knowing they'll have reliable network coverage throughout their journey.

For any further questions about network compatibility or FLEETBridge devices, please don't hesitate connect with our support team. We're happy to advise you!

- [Is FLEETBridge software and hardware ELD compliant or compatible?](https://info.fleetbridge.com/en-US/is-fleetbridge-software-and-hardware-eld-compliant-or-compatible-1053775.md):

Our solution is not intended to be used as an ELD, and our software does not contain the HOS features you would need to be compliant with Transport Canada. Please, see the Government of Canada website for additional details. 

 

- [Is the FLEETBridge Portable Tracker TSA Compliant?](https://info.fleetbridge.com/en-US/is-the-fleetbridge-portable-tracker-tsa-compliant-1053776.md):

Additionally, based on customer feedback and internal testing, the device may experience signal disruption during air travel. This could result in temporary tracking outages while the device is onboard the airplane.  Reconnection upon arrival at your destination may also be delayed, or not available.

- [Can FLEETBridge Devices Roam in the United States?](https://info.fleetbridge.com/en-US/can-fleetbridge-devices-roam-in-the-united-states-1053783.md):

Network Coverage:

Depending on the SIM card in your device, you will benefit from either Verizon or AT&T coverage on the Cat-M network.

Important Note:

Please be aware that the provided network coverage maps are for informational purposes only. They represent an approximation of outdoor coverage and do not guarantee service availability. Actual coverage may vary depending on factors beyond our control and is subject to change by the network carriers.

Disclaimer:

The coverage maps are provided by the respective network carriers (Verizon and AT&T) and are subject to their disclaimers.

- [Will FLEETBridge Work with My Browser?](https://info.fleetbridge.com/en-US/will-fleetbridge-work-with-my-browser-1053785.md):

Why Chrome is Recommended (Optional)

While any browser will work, Google Chrome is considered the preferred browser for this web app. Here's why:

Still Prefer Another Browser?

No problem! As mentioned earlier, you can absolutely use the web app with your preferred browser. If you encounter any unexpected behavior, though, switching to Chrome might help.

 

- [Can I Modify FLEETBridge Devices?](https://info.fleetbridge.com/en-US/can-i-modify-fleetbridge-devices-1053788.md):

Keeping Your Device Safe and Functional

Why Modifications Can Be Risky:

  • Safety: Altering a device can compromise its internal systems, potentially leading to overheating, electrical malfunctions, or even data loss.
  • Warranty: Modifications void the warranty on your device. This means if your device malfunctions due to tampering, repairs or replacements won't be covered. Please, see our warranty policy for more details.

Looking for New Features or Special Uses?

We understand you might have creative ideas for using our technology! Here's how we can help:

  • Suggest Features: We're always looking for ways to improve. Feel free to share your feature ideas by contacting support.
  • Special Use Cases: If you have a unique way you'd like to use our technology, reach out to our support team. They'll be happy to see if there are alternative ways to achieve your desired outcome within the device's intended functionality.

Here for You:

Our dedicated support team is always available to answer your questions and assist you in getting the most out of your device. We believe in working together to create the best possible experience for our users.

 
- [Map Page (Overview)](https://info.fleetbridge.com/en-US/map-page-overview-1053795.md):

FLEETBridge Main Map User Guide

The article is an overview of the Fleetbridge Main Page which functions as the hub for assets. For more details, click the applicable refer to link to be taken to another article.

1. Asset Management and Search: Centralized Control

The "Assets Map" tab serves as your central hub for viewing and managing your fleet. Here, you can:

For a detailed exploration of asset management on the Assets Map, refer to: Asset List Management (Search for, and Select Devices)

2. In-Depth Asset Information: The Asset Menu

The Asset Menu delves deeper into your chosen asset's specific details. This functionality allows you to:

3. Efficient Asset Location: Quick Search

Need to locate a specific asset rapidly? The Quick Search function offers two methods to pinpoint your asset's location:

To better understand asset location through visualization, refer to: Map Search (Quick Search, Date Specified, and Date Range)

4. Personalized Tracking Experience: Map Settings

FLEETBridge empowers you to customize your map view for optimal tracking efficiency. Utilize the Map Settings to:

Delve deeper into customizing your map view with the comprehensive Map Settings guide: Map Settings (Fine-Tune Asset Visualization)

5. Tailored Visualization: Map Options

FLEETBridge provides two primary map view options to cater to your specific needs:

Explore the functionalities of both map view options through this dedicated resource: Map Views (Enable Satellite)

By mastering these core functionalities, you'll be well-equipped to leverage the full potential of the FLEETBridge main map for efficient asset management and tracking.

- [Map Search (Quick Search, Date Specified, and Date Range)](https://info.fleetbridge.com/en-US/map-search-quick-search-date-specified-and-date-range-1053810.md):

Efficient Asset Tracking: Utilizing the Search Features

Selecting Your Assets:

The first step is to effortlessly identify the specific assets you wish to view on the map. Simply choose the desired trackers from the available options.

For further information on managing your assets on the Assets Map, please refer to the dedicated Assets + Search Article.

Harnessing Search Capabilities:

Now, leverage the powerful search functionality to locate your assets with ease.


 

 

- [Map Settings (Fine-Tune Asset Visualization)](https://info.fleetbridge.com/en-US/map-settings-fine-tune-asset-visualization-1053811.md):

Enhance your Fleetbridge map's functionality with a variety of settings.

Toggle your desired map settings then select Apply Settings for the requested settings to appear on your map. 

Enhanced Map Settings:
- [Map Views (Enable Satellite)](https://info.fleetbridge.com/en-US/map-views-enable-satellite-1053812.md):

Map vs. Satellite: Optimizing Your Fleetbridge View

Toggle to Map or Satellite as needed. Map keeps things simple, while Satellite can give more perspective and detail to your trackers position or the journey it took.

Map:

The default view offering a clear, uncluttered representation of your asset locations - ideal for everyday tracking needs. 

Satellite:

Provides a detailed, aerial perspective of the surrounding terrain, aiding in visualizing your asset's environment and geographical features - particularly useful for remote locations.

Choosing Your View:

Experiment with both views to determine your preference!

- [Asset List Management (Search for, and Select Devices)](https://info.fleetbridge.com/en-US/asset-list-management-search-for-and-select-devices-1053797.md):

Manage Trackers with Ease

This guide details searching, selecting, and managing trackers within the Assets Map.

A) Search

B) Filter

C) Bulk Actions

D) Deselecting Assets

- [Asset Trips (History, Search, Classification)](https://info.fleetbridge.com/en-US/asset-trips-history-search-classification-1053814.md):

Accessing the Menu:

Click the three dots next to a specific tracker on the Fleetbridge map to access its options menu.

Key Functions of Menu:

We will discuss Trip Details and the available functions in this article.

Trip History

Select Trip History from the menu. See below for Trip History view, map visual and classifying trips for your assets.

Viewing Trip History:

  1. Locate the Asset: Identify the asset you want to explore on the Fleetbridge map.
  2. Access Asset Menu: Click the three dots next to the chosen asset to reveal its menu.
  3. View Trips: Select "Trips" from the menu. This displays a history of recent trips undertaken by the asset.

Filtering Trips by Date Range (Optional):

Fleetbridge allows you to narrow down displayed trips by date range. Within the "Trips" section of the asset menu, utilize the available filters to specify a desired timeframe. This helps you focus on trips that occurred within a particular period.

Viewing Trips on the Map:

  1. Search Trips: You can search for trips directly on the map using the trip search function. This function provides options to view trips for "Today," "Yesterday," "This Week," "Last Week," "This Month," or "Last Month."
  2. Show Trips as Lines (Optional): Select the "Show Trip as Line" button to visualize the trip route on the map.
  3. Search and View Trips: Click "Search" to populate the map with the chosen date range trips. Select a specific trip from the results to view its details on the map.

Classifying Trips:

Once you've viewed the trip history, you can categorize trips as "Business" or "Personal" for better expense management and overall clarity. Locate the specific trip you wish to categorize and select the appropriate classification from the available options within the trip details.

Auto-Classifying Trips During Geofence Setup:

Fleetbridge offers an additional time-saving feature: auto-classifying trips during geofence setup. When creating a geofence (a virtual boundary), you can specify if trips entering or exiting that zone should be automatically classified as "Business" or "Personal." This functionality streamlines the classification process, especially for frequently visited locations.

By effectively utilizing trip history, classification features, and auto-classification options, you can gain valuable insights into asset usage patterns, optimize fleet operations, and simplify expense management within Fleetbridge.

- [Asset Details (Details, Alerts, Edit, Maintenance, Anti-Theft Zone)](https://info.fleetbridge.com/en-US/asset-details-details-alerts-edit-maintenance-anti-theft-zone-1053813.md):

Accessing the Menu:

Click the three dots next to a specific tracker on the Fleetbridge map to access its options menu.

Key Functions of Menu:

We will discuss the Asset Details and the available tabs and functions in this article.

Asset Details

Select Asset Details from the menu. See below for Asset Details view, and additional tabs for Alerts, Edit, and Maintenance and Anti-Theft Zone. Tabs very depending on device and plan.

Accessing Asset Details:

  1. Locate the Asset: Identify the specific asset you want to explore on the Fleetbridge map.
  2. Access Asset Menu: Click the three dots next to the chosen asset to reveal its menu.
  3. View Asset Details: Select "Asset Details" from the menu. This displays a comprehensive overview of the selected asset's vital information.
Details (Asset Details): Provides a quick overview of:

- [Reports (Creation, Exporting and Scheduling)](https://info.fleetbridge.com/en-US/reports-creation-exporting-and-scheduling-1053815.md):

Fleetbridge: Generating Comprehensive Asset Reports

Fleetbridge empowers you to generate informative reports on your fleet activity, providing valuable insights for optimized operations.

 

Creating Asset Reports:

  1. Access Reports Section: Navigate to the "Assets" section within the Fleetbridge interface. This section is typically located on the left sidebar menu. You may need to expand the menu by clicking the arrow next to "Assets" if it's collapsed.
  2. Choose Report Type: Select the desired report type from the available options. Each report type caters to a specific need, such as mileage, engine health, or stop duration.
  3. Select Assets: Choose the specific assets you want to include in the report. Use the green selection tool to highlight the desired assets.
  4. Quick Search: Depending on the chosen report type, you may be able to define a specific date range, a quick search option for recent history, or a single date for the report. Utilize the red selection area to specify your date preference.
  5. Specify Date Range: Depending on the chosen report type, you may be able to define a specific date range, a quick search option for recent history, or a single date for the report. Utilize the red selection area to specify your date preference.
  6. Run the Report: Once you've configured your report options, click the "Run" button to generate the report.

Filtering and Exporting Reports:

Additional Considerations:

By effectively utilizing Fleetbridge's asset reports, you can gain valuable insights into fleet activity, identify trends, and optimize your operations for improved efficiency and informed decision-making.

- [Geofences (Create, Edit, Schedule)](https://info.fleetbridge.com/en-US/geofences-create-edit-schedule-1053816.md):

Enhance Fleet Management with Fleetbridge Geofences

Fleetbridge geofences empower you to create designated zones on a digital map, allowing you to monitor asset activity and receive alerts based on entry, exit, or speeding within those zones. This functionality streamlines fleet operations and provides valuable insights for informed decision-making.

1. Create Your Geofence:

2. Personalize Your Geofence:

3. Configure Alerts:

4. Assign Assets:

5. Refine Your Geofence:

6. Leverage Auto-Classification (Feature Dependent):

By effectively utilizing Fleetbridge geofences, you can gain a comprehensive understanding of asset location and activity, optimize fleet operations, and automate notifications for enhanced security and peace of mind.

- [Fleetbridge Mobile Essential Feature Usage](https://info.fleetbridge.com/en-US/fleetbridge-mobile-essential-feature-usage-1053817.md):

Navigate the Fleetbridge Mobile App Like a Pro!

The Fleetbridge mobile app keeps you connected to your fleet, even when you're on the go. This guide will walk you through the key features and functionalities, making you a mobile fleet management master!

Getting Started:

Viewing Your Fleet:

Finding Specific Assets:

Viewing Asset Details:

Exploring Trip History:

Managing Geofences:

Generating Reports:

Remember:

With the Fleetbridge mobile app at your fingertips, you can effectively manage your fleet operations, optimize asset utilization, and gain valuable insights – all from the convenience of your mobile device!

- [How 30 Second Tracking + 300 Meters + 30 Degrees for FLEETBridge Tracking Works](https://info.fleetbridge.com/en-US/how-30-second-tracking-300-meters-30-degrees-for-fleetbridge-tracking-works-1053777.md):

Our system tracks the location of the unit and provides position updates at specific intervals.

Example:

Imagine driving for two and a half minutes, followed by a turn onto a side street. In this scenario, you would receive the following position updates:

- [Blank Screen in Browser](https://info.fleetbridge.com/en-US/blank-screen-in-browser-1053779.md):

 

 Firefox:

Firefox - Wikipedia

  1. Click the menu button (top right) and select Settings.

  2. Select the Privacy & Security panel.

  3. View cookies and site data and click clear data.

    4.   Remove the check mark in front of Cookies and Site Data, and Clear.

Tips: 

 

Internet explorer: 

Internet Explorer - Wikipedia

  1. Click on the Settings menu (top right corner) and click Internet options.

  2. Under the General tab (top left), scroll down to Browsing history. and Delete.

   3.   Check the Temporary Internet files and website files, Cookies and website data, History, and                Download History boxes. and Delete.

   

Tips: 

 

Chrome:

File:Google Chrome icon (February 2022).svg - Wikipedia

  1. Click the Tools menu (top right corner) and select History. 

  2. Select more tools and clear browsing data.

  3. At the top, choose a time range. To delete everything, select All time.

   4.   Next to "Cookies and other site data" and "Cached images and files," check the boxes.

   5.   Click the Clear data.

 

For Other Browsers you can search for "How to clear cache + [Your browser name]" and following the recommended steps.

- [Maximum Page Refresh](https://info.fleetbridge.com/en-US/maximum-page-refresh-1053778.md):

Map Page Access and Refresh Limits:

For optimal performance FLEETBridge implements a refresh limit for the map page.

Temporary Access Restriction:

If the refresh limit is exceeded, you will encounter an informative message (see example). This message explains the situation and provides clear instructions on how to resume using FLEETBridge

Resuming FLEETBridge Usage:

To resume using FLEETBridge after encountering the refresh limit message, simply click the "Reload Map" button. This will reset the refresh counter and allow you to continue using the map page normally.

Additional Notes:

- [What is the FLEETBridge Warranty Policy?](https://info.fleetbridge.com/en-US/what-is-the-fleetbridge-warranty-policy-1053787.md):

Limited Warranty

What This Warranty Covers:

This Limited Warranty ("Warranty") applies to your new [Device Name] ("Device") and its included accessories ("Accessories") manufactured by [Your Company Name] ("We" or "Us"). We warrant the Device and Accessories to be free from defects in materials and workmanship under normal use for a period of [Warranty Period] (e.g., one (1) year) from the date of original purchase ("Warranty Period").

What This Warranty Does Not Cover:

This Warranty does not cover:

What We Will Do:

If a defect covered by this Warranty arises during the Warranty Period, We will, at our sole discretion, either:

How to Get Warranty Service:

  1.  Reach out to our support team and support@fleetbridge.com with a description of the issues, photo of the device (including a photo of the installation, if applicable), and your troubleshooting steps so far.
  2. They will attempt a technical troubleshooting to see if they can assist with installation or optimizing the device for your unique use case. (We greatly appreciate your support in this step, as you may need to power cycle, uninstall, reinstall or temporarily move the device or the asset it's installed to in order to receive remote commands from our techs.)
  3. If they determine they are unable to resolve remotely you will need to acknowledge our warranty disclaimer, and they will proceed with the appropriate resolution. Our goal is to ensure you have a functioning, reliable device while also maintaining the safety and integrity of our products. We thank you for your understanding and cooperation in this matter.

Warranty Disclaimer: Any alterations to the device, including hardware changes or unauthorized firmware updates, will void the warranty.

By returning this GPS device, the user confirms that it has not been altered or modified in any way, particularly in regards to its wiring. Please understand that if the returned device is found to have been modified, or if it is not received within 45 days, the warranty will be voided and the cost of the replacement device will be charged to the user's account.

Customer Support: For any device issues, contact our customer support team for assistance. Please, reference our knowledge base, or reach out by email or phone. We are always happy to help assist.

 
- [Fleetbridge FPT-5210 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fpt-5210-user-guide-1053798.md):

Battery Life & Functionality

Turning the Device On/Off

Charging

LED Status Lights

Understanding the LED lights can help diagnose FPT-5210 functionality:

Troubleshooting

For any issues beyond what's covered here, contact Fleetbridge support.

Safety Information

- [Fleetbridge FVT-2020 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fvt-2020-user-guide-1053799.md):

Installation

Before you begin:

What you'll need:

Steps:

  1. Locate a flat surface on top of the vehicle's battery, facing the front. Clean the area and apply the adhesive sticker.
  2. Stick the device to the battery, ensuring the arrow faces the front of the vehicle.
  3. Loosen the battery bolts slightly to slide in the metal connector.
  4. Install the cables:
    • Red cable to the positive battery pole (PWR)
    • Black cable to the negative battery pole (GND)
  5. Tighten the battery bolts securely.
  6. Start the ignition. The red LED should illuminate for 30 seconds, then turn off.

Troubleshooting

Battery Life

The FVT-2020 has a backup internal battery for temporary operation without external power. However, it's designed for continuous vehicle power.

Additional Information

- [Fleetbridge FRT-2275 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-frt-2275-user-guide-1053800.md):

Installation

  1. Choose a mounting location with a clear view of the sky and good signal reception. Avoid metal surfaces or enclosed spaces.
  2. Power Supply: Connect the red wire to the vehicle's positive power line (12V/24V system compatible) and the black wire to the vehicle's ground line.
  3. Ignition Detection (optional): Connect the white wire (recommended) to the vehicle's "RUN" ignition switch position.
  4. Verify Installation: Check the LED light status (refer to the table below for details).

LED Status Lights

LED Color Description
CELL Green Cellular network status:
    Searching
    Registered
    SIM PIN required
GPS Blue GPS status:
    Off
    Error
    Searching
    Found
    On (solid)
PWR Red Power status:
    Battery only (above 3.5V)
    Charging backup battery
    Fully charged

Smart Charging

The FRT-2275 utilizes smart charging to optimize battery life:

Important Note: Regularly use and charge your motorcycle to maintain battery health despite smart charging.

Safety Information

- [Fleetbridge FAT-7140 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fat-7140-user-guide-1053801.md):

This guide covers everything you need to know about optimizing the battery life and functionality of your Fleetbridge FAT-7140 Solar GPS tracker.

Solar Charging and Battery Life

The FAT-7140 utilizes a built-in solar panel to extend battery life. Here's how to maximize solar efficiency:

Solar Charging Details

Additional Tips

By following these guidelines, you can ensure your FAT-7140 tracker operates for extended periods using solar power.

Physical Power On/Off

Motion Operations

With the power switch on and the LED side facing the sky, perform a standard turn (180° rotation) three times to trigger the LED to display GNSS, network, and battery status.

Battery Charging

- [Fleetbridge FAT-6560 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fat-6560-user-guide-1053802.md):

Suggested Usage

The FAT-6560 is a battery-operated asset tracking device designed for long-term deployments, equipped with real-time tracking capabilities. This device is best suited for tracking, protecting, and managing assets. Track outdoor assets such as: Boats, ATVs, Trailers, and even Cargo. Its industrial strength magnet mount ensures secure placement, and its versatile slap-and-track feature makes it easy to use. Asset tracking plans are optimized for assets in storage, and you can upgrade tracking if your assets are in use like an RV during travel season. Plus, this tracker can last up to several months on a single charge when set to once/day mode, and is easily rechargeable via USB-C.

Features

Software Subscription

Compatible with FBe Asset Anti-Theft Subscription and FBe Asset Active Tracking Subscription.

General Specifications

Charging Steps

  1. Specialized USB-C Cable Included: Please, only use the included USB-C cable. Cables from other products, or stores will not properly charge the device due to exceeded voltage limits.
  2. Monitor the Charging Status: During charging, the FAT-6560's power LED light will flash red.
  3. Charging Complete: Once fully charged, the FAT-6560's power LED light will turn off.

Additional Tips

Troubleshooting

If the device is not giving a position when or where expected. Please, complete the following steps, and if unresolved contact support@fleetbridge.com with your findings so they can investigate at the technical level. If at any point the device gives correct position, you do not need to complete the additional steps.

  1. Ensure device is charged using the specialized cable, if not please see charging steps for more information above.
  2. Bring device into clear view of the sky, with limited blockage from infrastructure for 20 minutes.
  3. Allow the device battery to deplete completely before completing steps 1-2 again. You may also start with step 3 if preferred. 

If the device is still not online in the portal, please note device light colors, or responses where applicable. Include date, time and expected (real) location vs actual (shown by gps) location if the device is online but there are location errors. If possible, note or photograph the device and installation location, we are always happy to improve device documentation and performance.

- [Fleetbridge FVT-1250 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fvt-1250-user-guide-1053803.md):

Installation

  1. Locate your vehicle's OBD-II port (usually found on the driver's side under the dashboard).
  2. Park in an open area with a clear view of the sky (needed for GPS signal acquisition).
  3. If not already activated, visit app.mitrail.com and follow the device activation instructions.
  4. Firmly plug the FVT-1250 into the OBD-II port.
  5. Start the vehicle's ignition and check the LED lights on the tracker. Solid lights indicate successful installation.

Charging

The FVT-1250 receives power directly from the vehicle's battery. Refer to the separate MAT-6560 user guide for instructions on wireless charging a spare battery (optional) using the Fleetbridge charging pad and AC-DC power adapter.

Key Features:

Product Specifications

Additional Information

- [Fleetbridge FVT-1230 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fvt-1230-user-guide-1053804.md):

Installation

  1. Locate your vehicle's OBD-II port (usually found on the driver's side under the dashboard).
  2. Park in an open area with a clear view of the sky (needed for GPS signal acquisition).
  3. If not already activated, visit app.mitrail.com and follow the device activation instructions.
  4. Firmly plug the FVT-1230 into the OBD-II port.
  5. Start the vehicle's ignition and check the LED lights on the tracker. Solid lights indicate successful installation.

Key Features:

Product Specifications


Additional Information

- [Fleetbridge FVT-2253 User Guide](https://info.fleetbridge.com/en-US/fleetbridge-fvt-2253-user-guide-2243445.md): The Fleetbridge FVT-1230 is a simple OBD-II plug-and-play GPS tracker designed for real-time location monitoring and driver behavior analysis in cars and light trucks manufactured after 1996. - [How Credit Card Expiry Impacts an Active Subscription](https://info.fleetbridge.com/en-US/how-credit-card-expiry-impacts-an-active-subscription-1053789.md):

If your credit card expires while you have an active subscription with us, here's what to expect:

Our Efforts:

Your Responsibility:

Consequences of Non-Payment:

How to Avoid Disruptions:

We Recommend:

By following these simple steps, you can ensure uninterrupted service and avoid the hassle of potential data loss due to an expired credit card.

- [New Billing System: Moving to Subscriptions for a Smoother Experience!](https://info.fleetbridge.com/en-US/new-billing-system-moving-to-subscriptions-for-a-smoother-experience-1053793.md):

Hi there!

We're excited to announce some upcoming changes to our billing system that will streamline the process for both you and us. We're transitioning from invoice-based billing to a subscription model, and while this may not apply to your current plan yet, we wanted to give you a heads-up and explain the benefits of this switch.

What is a Subscription-Based Service?

Imagine your favorite streaming service – you pay a set fee every month for access. That's the basic idea behind subscriptions. With our new system, you'll sign up for a specific plan that outlines the services or features you'll receive, and a recurring payment will be automatically charged according to your chosen billing cycle (usually monthly).

Benefits of Subscriptions for You:

Transitioning to Subscriptions:

We understand change can take some getting used to, so rest assured, we'll be providing a smooth transition for existing customers on invoice-based billing. Here's what to expect:

In the meantime, you can:

We believe this new subscription system will provide a more convenient and predictable billing experience for everyone. We appreciate your understanding and continued business!

If you have any questions before the transition, please don't hesitate to contact our support team. We're always happy to help!

- [FBe Standard Advanced Vehicle Location Subscription](https://info.fleetbridge.com/en-US/fbe-standard-advanced-vehicle-location-subscription-1053805.md):

Fleetbridge FBe Standard Plan: Feature Breakdown

The Fleetbridge FBe Standard plan is a comprehensive solution designed for businesses that require real-time GPS tracking and insightful analytics for their mobile fleets. This plan offers a robust feature set that provides valuable data on driver behavior, vehicle operation, and location history.

Key Features:

Please note: This is not an exhaustive list of features. The FBe Standard plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact support directly.

- [FBe Asset Active Tracking Subscription](https://info.fleetbridge.com/en-US/fbe-asset-active-tracking-subscription-1053806.md):

Fleetbridge FBe Asset Active Tracking: Monitor Your Assets in Real-Time

The Fleetbridge FBe Asset Active Tracking plan is designed for comprehensive monitoring of your mobile assets equipped with GPS tracking devices. This plan offers frequent location updates, detailed trip data, and geofence alerts, making it ideal for keeping track of your valuable inventory.

Key Features:

Please note: This is not an exhaustive list of features. The FBe Asset Active Tracking plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact sales directly.

- [FBe Hibernation Subscription](https://info.fleetbridge.com/en-US/fbe-hibernation-subscription-1053807.md):

Benefits of Hibernation vs. Cancellation

How Hibernation Works:

  1. Log in to your Fleetbridge account.
  2. Navigate to your profile (person icon, or your name).
  3. Select the Payment & Devices tab.
  4. Locate the Asset (Device) you want to pause and select the hibernation option.
  5. Your tracking service will be paused, and you will only be charged the $3.95 monthly fee for the hibernation period.
  6. To reactivate service, simply log back in to your account and resume your subscription. Your asset will be online and tracked immediately. 

Fleetbridge FBe Hibernation is ideal for:

By utilizing the Hibernation plan, you can effectively manage your tracking costs while ensuring your assets remain connected and ready for use whenever needed. If your device does not automatically reconnect after 20 minutes, please disconnect and reconnect unit to asset when in clear view of the sky.

- [FBe Asset Anti-Theft Subscription](https://info.fleetbridge.com/en-US/fbe-asset-anti-theft-subscription-1053808.md):

Fleetbridge FBe Asset Anti-Theft: Enhanced Security for Your Mobile Assets

The Fleetbridge FBe Asset Anti-Theft plan is designed to provide an extra layer of security for your valuable business assets equipped with GPS tracking devices. This plan prioritizes extended battery life for inactive assets while maintaining regular location updates for active ones.

Key Features:

Please note: This is not an exhaustive list of features. The FBe Asset Anti-Theft plan may be subject to change. For the latest information, please refer to the Fleetbridge website or contact sales directly.

- [Manage your FleetBridge Subscription (Change, Cancel, Reactivate)](https://info.fleetbridge.com/en-US/manage-your-fleetbridge-subscription-change-cancel-reactivate-1053809.md):

Manage Your Fleetbridge Subscription (Change, Cancel, Reactivate)

This article provides a guide on managing your Fleetbridge subscription, including changing plans, canceling service, and reactivating a device.

Canceling a Subscription

There are two ways to cancel a Fleetbridge subscription for a specific device:

Should You Cancel or Hibernate?

Fleetbridge offers a Hibernation plan as an alternative to cancellation. Hibernation allows you to pause service on your device for up to 5 months per year for a fee of $3.95/month. This can be a cost-effective option if you won't be using your asset for an extended period.

Here's a quick comparison to help you decide:

Delete Your Account

To cancel your entire Fleetbridge account, send an email to support@fleetbridge.com or complete our cancellation form here Delete Fleetbridge Account. Please include the email address associated with your account and the reason for cancellation (optional but appreciated). 

Reactivating a Subscription

To reactivate a subscription:

Please note: This information is subject to change. For the latest details on Fleetbridge subscriptions, please refer to the Fleetbridge website or contact customer support directly.

- [North American Cellular Network Landscape: Transition and Modernization](https://info.fleetbridge.com/en-US/north-american-cellular-network-landscape-transition-and-modernization-1053784.md):

Network Technology Sunset: A Necessary Evolution

Mobile network providers continuously strive to improve network performance and capacity. To achieve this, they periodically phase out older network technologies to free up resources and infrastructure for newer, more advanced services. This process allows them to support the ever-growing demand for data and connectivity on mobile devices.

Here's a breakdown of the current network sunset status in Canada and the U.S.:

Network

Canada

United States

2G

2G complete Shutdown: December 31, 2021. Network no longer maintained as of this date until fully deprecated.

AT&T stopped servicing its 2G network back in 2017.

3G

March 31, 2021 (Continued 3G support until 2025)

AT&T has stated they will sunset their 3G network in February of 2022.

4G, 4G LTE, LTE-Advanced

Launched in 2011, likely will not sunset for another decade and no date is set at this time.

Launched in 2010, likely will not sunset for another decade and no date is set at this time.

5G

In June 2020, they began rolling out the network in Vancouver, Montreal, Calgary, Edmonton, and Toronto and added additional cities thereafter. A small collection of 5G-capable devices are available in Canada.

AT&T began an early launch of mobile 5G services in select cities on December 21, 2018. All Networks will continue to implement the network, 5G devices will fallback to 4G LTE

LTE-M, CAT-M1, LPWAN

Rogers did a national rollout of LTE-M will start with an initial launch in Ontario by the end of 2018, followed by additional provinces throughout 2019. Telus and Bell followed suit in 2019.

Various networks began launching between 2016-2018.

Staying Informed:

For the latest information on specific network availability and sunset dates, it's recommended to consult your mobile network provider directly.

- [Keeping Track Shouldn't Cost a Fortune: Canadian-Priced Device Trackers and Subscriptions](https://info.fleetbridge.com/en-US/keeping-track-shouldn-t-cost-a-fortune-canadian-priced-device-trackers-and-subscriptions-1053791.md):

Understanding Your Needs:

Canadian Considerations:

Comparing Providers:

Once you have a clear understanding of your needs, research different fleet tracking solutions available in Canada. Here are some tips:

Beyond the Basics:

Don't Be Nickel and Dimed! 
In today's Canadian economic climate, where affordability is a top concern, keeping track of your valuables shouldn't break the bank. As a Canadian company we at FLEETBridge completely understand the importance of stretching your dollar further. That's why we offer transparent pricing on both our device trackers and subscription plans in Canadian dollars, ensuring you get the peace of mind of tracking without the hidden fees. Let's explore how to navigate device tracker subscriptions while keeping your budget in check.

Here's the key takeaway: Focusing solely on the initial device price can be misleading. By considering the total cost of ownership, in CAD which includes the subscription fees and any potential activation charges, you can make an informed decision that saves you money in the long run.

Need help finding the perfect solution on fleetbridge.com? Our expert support team is here for you.

- [The Rising Cost of Fuel: How GPS Tracking Can Help](https://info.fleetbridge.com/en-US/the-rising-cost-of-fuel-how-gps-tracking-can-help-1053794.md):

There is a way to combat these rising costs and optimize fuel efficiency. Let's explore how GPS tracking technology can become your secret weapon against skyrocketing fuel prices.

How GPS Tracking Saves You Money at the Pump

GPS tracking systems offer a multitude of benefits that translate to fuel savings. Here's how:

  • Reduce Idling: Excessive idling wastes gas and pollutes the environment. GPS tracking allows you to monitor engine status and identify vehicles that are idling for extended periods. You can then address this behavior and promote fuel-conscious practices among drivers.
  • Monitor Driving Habits: Harsh acceleration, speeding, and sudden braking all contribute to lower fuel efficiency. GPS tracking systems can provide insights into driver behavior, allowing you to identify areas for improvement. Knowing they're being monitored can also encourage drivers to adopt more fuel-efficient driving habits.
  • Prevent Unauthorized Vehicle Use: Unauthorized joyrides or errand-running during work hours can lead to unnecessary fuel consumption. GPS tracking allows you to monitor vehicle location and movement, deterring misuse and saving you money on gas.
  • Improved Vehicle Maintenance: Regular maintenance is crucial for fuel efficiency. GPS tracking systems can be integrated with vehicle diagnostics, sending alerts for maintenance needs. Addressing these issues promptly can prevent problems that could lead to increased fuel consumption.

Real-World Results: Fuel Savings You Can Count On

Studies have shown that businesses that implement GPS tracking systems can see significant reductions in fuel costs.

Beyond the Bottom Line: Additional Benefits of GPS Tracking

While fuel savings are a significant advantage, GPS tracking offers a broader range of benefits:

  • Improved Safety: Knowing the location of your vehicles in real-time allows for faster response times in emergencies.
  • Enhanced Customer Service: GPS tracking enables you to provide accurate ETAs to customers, improving service quality.
  • Recovered Stolen Vehicles: In the unfortunate event of theft, GPS tracking could help you and authorities locate your vehicle quickly.

Conclusion

Rising fuel costs can be a burden, but they don't have to break the bank. GPS tracking systems offer a cost-effective solution to optimize fuel efficiency and save money on gas. With improved route planning, reduced idling, and better driver behavior, GPS tracking can significantly reduce your fuel consumption. So, consider investing in GPS tracking technology to combat rising fuel prices. It might just be the secret weapon you've been looking for.